- Improve customer satisfaction and ensure their loyalty: better understand their expectations through active listening, fulfill our commitments, improve customer service, the services provided to our customers, and delivery timelines for our services.
- Be attentive to our stakeholders, understand their needs, evaluate their expectations in order to increase their satisfaction.
- Ensure the security of our assets and reduce the risks related to our activities to guarantee the continuity and quality of services provided to our customers.
- Guarantee the protection of personal data entrusted to us and ensure the privacy protection of various stakeholders.
- Develop the skills of our employees, retain talent, facilitate adaptation to new strategic and organizational contexts, as well as technological challenges.
- Improve our performance by continuously optimizing our processes and costs.
- Continue our contribution to the development of our country through job creation and infrastructure development.
- Affirm our commitment as a corporate citizen through partnership actions in humanitarian, sports, cultural, social, and environmental protection fields.
- Ensure the efficiency of our integrated management system at Maroc Telecom.
Maroc Telecom is certified ISO 9001 and ISO 27001 for all its activities and sites and now has an integrated management system.
Quality, Information Security, and Management Approach
The Quality, Information Security, and Privacy Management approach is part of a logic of good governance, sustainability, and social and societal responsibility towards our stakeholders, including our internal and external customers, partners, shareholders, and suppliers, while respecting regulatory and legal requirements.
Our approach is built through SMART objectives as follows :
This system is built around values that characterize our company, namely commitment, customer culture, quality focus, and teamwork.
I call on everyone to continue adhering to these values and actively contributing to this approach because success can only be the result of the mobilization and responsibility of all. To achieve these objectives, Maroc Telecom is committed to mobilizing all necessary resources, to ensure, in line with good governance principles, the sustainability of the integrated management system.